Application for installation of household pipes

As of 1 September 2018, you can only apply for household pipes electronically through the My Pages section of the Veitur Utilities website. Those who are not customers of Veitur Utilities can register on My Pages with a digital ID.

Generally speaking, one household pipeline is laid in every house for each utility, but in every unit of a semi-detached and terraced house and stairwell of an apartment complex. The laying of household pipelines is subject to the conditions of each property lot, but there is always an effort to find the shortest route to the distribution pipes on the street.

Household pipelines application - guidelines

Connection options

The execution of the design and connection to Veitur Utilities’ distribution system depends on the size and use of the premises. More detailed information on the design and handling of household pipelines.

House owners need to contact other utility companies when appropriate. It is crucial that the applicant should apply to all the utilities he/she wishes to be connected with at the same time, so that common trenches and pipeline paths can be used.

Application for installation of pipeline

It is crucial to fill in the application carefully and to provide all the requested information, as specified in the form. You will need to clearly state which home pipelines are being requested  and specify the construction manager, electrical contractor and master plumber, as applicable.

Supporting documents with application

Care needs to be taken to ensure the documents requested in the application form are submitted with the application.

Applications for household pipelines must be accompanied by:

  • Approved pipeline drawings showing the location of the distribution frame,  the main circuit breaker board and meter board, in addition to the intake section as applicable.
  • A site plan on a scale of 1:500.
  • A floor plan which shows the part of the house the intake room is in.
  • An application for hot and cold water must be accompanied by a service request signed by a master plumber.
  • Big water pipes requests have to be accompanied by drawings that show which way the intakes have to turn.
  • For supply connections bigger than 200 A, a power plan has to be submitted.

Applications for temporary household pipelines in work sheds must be accompanied by a site plan in a scale of 1:500 in which the work shed has been drawn.

For summer houses and constructions in rural areas and advertising signs etc. in populated areas, a building licence has to be shown.

Veitur Utilities is authorised to make remarks regarding the designer’s choice of household pipeline sizes and to request further design data if there are deviations from standard figures.

Connection fees

The applicant is responsible for the payment of connection fees for each household pipeline according to Veitur Utilities’ tariffs.

Veitur Utilities reserves itself the right to collect additional costs if:

  • There is a request for pipelines that extend further than 20 m from the property boundaries in relation to the street side or the side of the property the pipelines is to be connected to.
  • The total length of the hot water household pipelines exceeds 50 m.
  • If it is foreseeable that the cost for laying the household pipeline will be more than 50% higher than the cost stated in the current tariffs, due to, for example, rocks, frozen soil, length or surface clearance.
  • The request is made for a temporary household pipeline that extends more than 2 m inside the property boundaries.
  • If Veitur Utilities has to abandon the work site because security requirements have not been fulfilled.

Map showing elevations, household pipeline and intake points

Household pipelines are always laid at the shortest possible distance from the distribution channel on the street to the intake point, taking the conditions of the property lot into account in each case. Before the household pipeline is laid to the house you should level the soil around it to its final height.

The map, which is attached to the building lot allocation document and shows the elevations, specifies the entry point of the household pipeline into the lot.  The intake point is by the external wall on the side of the house that faces the distribution pipes.

The property owner must cover all extra costs deriving from alterations in the stipulations presented in the map showing the elevations.

Sample elevation map

Intake room

The household pipeline is not laid in the house until the intake room is weather-tight and closed in a satisfactory manner. The size of the intake room depends on the size of the household pipeline, the extent of the connection equipment and the number of metres.

The intake room shall be in complete accordance with the provisions of building regulations and in multiple family buildings be located in a common space which all owners have access to.

Access for Veitur Utilities staff

Veitur Utilities staff shall be guaranteed access to the intake room. This obligation applies to, among other things, all meters and gauge frames, main valves, main fuses, main terminal boxes or main fuse boxes and main pipes.

In constructions that are not occupied on a daily basis, Veitur Utilities can demand that the necessary intake and metering equipment be located outside in an appropriate cabinet which the house owner provides and is accessible to the staff of Veitur Utilities.