General energy bills
How much energy does my home use?
In My Accounts you can see the actual usage of your house in a graphical form and compare with the average use of similar homes. We strongly recommend you to take a look at it. There, you can enter information about your location, size and age of your house, how many residents live there and calculate how much energy a similar household uses in Iceland.
What does a typical bill look like?
A settlement bill
Customers usually get a settlement bill for hot water and electricity once a year according to meter readings. This is to verify previous usage.
If we have received a new meter reading since the last bill was issued, we will send you a settlement bill. That bill is both a settlement- and an estimate bill since it adjusts the usage of energy until the new reading is done along with the estimation being added, until the end of that billing period.
An estimate bill
Our customers receive a so-called estimate bill for hot water and electricity 11 months a year. Estimate bills are based on previous usage history. We always send estimate bills unless the meter has been read since the last bill published, then we send a settlement bill.
Our estimate bills are normally very accurate. However, if you think that is not the case we recommend you send us a reading of the meters using My Account – our service web. Following that you receive a settlement bill from us and after that an estimate bill that reflects your usage better.
The usage of hot water varies highly following the seasons. We’ve therefore divided the yearlong usage equally on your bill regardless of the season. Therefore, you always pay the same amount every month and the home’s expenses don’t fluctuate month by month.
- Bills are usually issued to customers between the 10.-15. of each month. All bills can be found at My Account.
- The due date of energy bills is the 5th day of each month. Due date is the same is final due date.
- We are required by law to divide the electricity bill so as to clarify what belongs to distribution, transport and countervailing charge.
- The electricity bill explains this as so:
Distribution is for distribution of electrical energy and service of Veitur. Transportation is for Landsnet service which runs the power system. The countervailing charge goes to the government to balance energy costs between regions in the country according to laws no. 98/2004.
- The countervailing charge goes to the government to balance energy costs between regions in the country according to laws no. 98/2004. The charge is only added to distribution of electricity, but not on sale items (for example from ON).
Electricity is measured in kilowatts, water in cubic meters. Charges of water- and sewer are calculated in terms of the square meters of the housing in question.