Water charges corrections for 2016

Veitur has re-adjusted its water charges for 2016, which were judged too high in the spring. The corrections apply to water utilities in Reykjavík, Akranes, Grundarfjörður and Stykkishólmur. In most cases the correction is made through reductions in the water charges that are due now in September. Customers will have received an email or letter with information on the manner in which the corrections will be implemented.

How will charges be corrected?

The corrections will be arranged in three ways and in all cases interest on the customer’s credit will be calculated from 1 June 2016 to 31 August 2019.

Customers in 2016 Customers today How corrections are made
Those who paid water charges in Reykjavík, Akranes, Grundarfjördur and Stykkishólmur in 2016 Are still customers with the same property Your credit will be used to reduce payments on water charges in September
Those who paid water charges in Reykjavík, Akranes, Grundarfjördur and Stykkishólmur in 2016 Are still customers with us but due to other property Your credit will be used to reduce payments on water charges in September 
Those who paid water charges in Reykjavík, Akranes, Grundarfjördur and Stykkishólmur in 2016 Are no longer customers of Veitur Utilities Paid into a bank account

Customers who paid water charges to Veitur Utilities in 2016, but are no longer customers are asked to go to My Account and enter their bank details for the reimbursement.

Click here to enter your bank information and email address on My Account.

For further information, please contact the service desk, tel. 516 6000.