Those registered with Veitur can receive email notifications when Veitur is conducting work in the area and when water or electricity is temporarily turned off.
To do this, you need to register your contact information on My Pages here on the website.
There is an construction happening on my street, what is going on?
Repairs and minor construction are announced here on the website under outages and construction.
How can I get notifications from you?
Those registered for a meter with us can receive notifications via email and/or SMS if they provide their contact details on My Pages on the Veitur website.
Will our electricity or water be turned off?
It is likely to happen when new pipes are connected, but those registered with us can receive notifications about this via email and/or SMS if they provide their contact details on My Pages on the Veitur website.
Will the street be closed?
It depends on each construction project. For major constructions, we update regularly on the website and send out information emails.
How long will you be working?
It depends on each construction project. For major projects, we update regularly on the website and send out information emails
The safety measures at the construction site are not sufficient, what should I do?
We take this very seriously. Please call us immediately at 516-6000.
Veitur took away our access to parking spaces, what should I do?
You need to find alternative parking while the construction is ongoing. In some cases, we can assist with this, but since the work is temporary, it is rare.
Veitur closed our parking garage and my car is stuck inside, what should I do?
Please let us know by calling 516-6000 and we will try to find a solution.
The electricity was cut off and the elevators are not working, what should I do?
Unfortunately, there's nothing we can do about this. However, power outages are usually short. In cases where elevator access is crucial, a backup generator can be used. They come in various sizes and can be purchased or rented from many providers.
Everyone has stopped working here, but there are still holes and ditches everywhere.
When working on a large area, pipes are often placed in the ditches, which are then closed, and work continues. Smaller ditches and holes remain to connect the pipes later. These will be closed once the construction is complete and the entire area can be connected to the system at the same time.
Everyone has stopped working here, but there are still holes and ditches everywhere.
When working on a large area, pipes are often placed in the ditches, which are then closed, and work continues. Smaller ditches and holes remain to connect the pipes later. These will be closed once the construction is complete and the entire area can be connected to the system at the same time.
Everyone has left the construction site, and the paving is poor.
At the end of construction, a process called surface finishing takes place. Sometimes there is a delay, and in the meantime, a temporary solution called cold mix asphalt is used to ensure the safety of pedestrians and vehicles. Sometimes an X is painted on the spot, indicating that the surface finish is temporary. The cold mix will be removed, and Veitur will properly finish the surface when possible.
Previously, our sidewalk was paved with stones, but after Veitur's work, it has been replaced with unattractive pavment.
At the end of construction, a process called surface finishing takes place. Sometimes there is a delay, and in the meantime, a temporary solution called cold mix it is used to ensure pedestrian safety. Sometimes an X is painted on the spot, indicating that the surface finish is temporary. The cold mix will be removed, and Veitur will properly restore the surface with paving stones when possible.
Why is a larger area marked than what was announced?
It is likely spray paint used to mark where the pipes are located so that contractors know their positions. It is unlikely that these areas will be excavated.
My garden was damaged, what should I do?
If Veitur caused damage to your garden, please report it directly to VÍS, our insurance provider. They handle all our insurance claims and will assist you with the process.
My property was damaged after your work, what should I do?
If Veitur caused damage to your property, please report it directly to VÍS, our insurance provider. They handle all our insurance claims and will assist you with the process.
All the work in the area is finished, but there is still a lot of equipment left by the contractors.
Please let us know where it is so we can follow up. You can send us a notification here.