Reach Veitur Emergency Service at 516 6161. Responses to failures vary depending on the cause. Answers to the most common questions can help you find the best solution.
For emergencies such as dangerous situations, service interruptions, or conditions that could cause damage, please contact Veitur Emergency Service at 516 6161, available 24/7.
If people have been injured, please call 112.
Are all the radiators cold or just some of them?
All of them: Check the pressure in the taps.
Is there low pressure in all the taps?
Is there a notification about a closure in your area on veitur.is? If the water outage has lasted for a short time, a notification may not be on our website yet. Here on our website you can see all the notifications about repairs and breakdowns in our distribution system.
Did you receive an SMS or email regarding closure?
Is the house in constructions or being worked on?
Is the inlet for water frozen?
Good to keep in mind:
In the absence of cold water, only hot water comes from the taps. Make sure all faucets are turned off to avoid water damage or getting burned by the water when the water comes back on.
Avoid running appliances that use water. Like a dishwasher or a washing machine
To prevent it from getting cold inside, it is good to keep the doors and windows closed until the hot water is back on.
Is there an announcement about a power outage on veitur.is? If the power outage has lasted for a short time, there may still not be an announcement yet on our website. Here on our website are notifications about repairs and breakdowns in our distribution system. Did you receive an SMS or email regarding the closure?
Is the fuse and the Rcc braker up in the electrical panel?
Is the power also out in your neighborhood?
Is the whole house without electricity or only part of the house?
If it is an apartment building - are all fuses in the main switchboard up?
Those who are registered for a meter with us can receive notifications by email and/or SMS if they register their contact details on My Pages at Veitur.
When a fault occurs or necessary maintenance is required, it may be necessary to temporarily shut off electricity, hot water, or cold water while repairs are carried out.
We do our best to inform residents about upcoming and ongoing shutdowns.
You can stay updated on faults and maintenance affecting users on our website here.
Those who are registered for a meter with us can receive notifications by email and/or SMS if they register their contact details on My Pages at Veitur.
If there is an open manhole or a manhole cover that is banging, it needs to be reported immediately by calling 516-6161.
We want to respond quickly to prevent accidents. Therefore, we need clear information about the manhole's location.
Information about open drains is not as serious, but it's very helpful to receive notifications about them here.
Is the leak inside or outside?
Outside: Cold or hot water: Contact us at 516-6161.
Outside the property boundary: We handle sewage in Reykjavík, Akranes, Borgarnes, Kjalarnes, and Esjumelar. If you are in those areas, call us at 516-6161. Otherwise, contact the relevant municipality.
Within the property boundary: Contact a drain service or a plumber.
A common cause is a faulty mixing valve somewhere in the house, which can cause the water with higher pressure to take over. Contact a plumber.
Please report it immediately by calling 516-6161.
Is water overflowing from drains? Please report it immediately by calling 516-6161.