As of January 2020, there will be changes in the collection of payments for electricity and instead of receiving one bill from OR, the mother company of Veitur Utilities, from now on customers will receive two bills. One will be from Veitur Utilities for the distribution of electricity and the other will be from the sale entity of the electricity. The claim in your online bank account will therefore be marked as Veitur instead of OR, as it has been until now. The same applies to bills from the electricity sale entity.
The payment method that has been chosen until now remains unchanged.
What is changing?
- As of January 2020, OR will cease to issue and collect electricity bills on behalf of its subsidiaries, Veitur Utilities and Orka náttúrunnar (ON Power).
- From now on registered electricity consumers shall receive separate bills, i.e. one from Veitur for the distribution of electricity and another from the electricity sale entity.
- Prior to this, the bills of Veitur Utilities and Orka náttúrunnar (ON Power) were combined as a single claim in the name of OR.
Why are these changes being made?
- The unbundling of the bills of OR subsidiaries is part of an effort to better explain to customers what service they are paying for.
What does this change for me?
- From now on claims for the distribution of hot water and electricity will be issued in the name of Veitur Utilities instead of the mother company, Reykjavik Energy, as before.
- Customers in our utility areas, who are also customers of the sister company ON Power (Orka náttúrunnar) shall henceforth receive separate claims under the names of On Power and Veitur Utilities. Prior to this, bills were combined as a single claim under the name of Reykjavik Energy.
- Billing costs also change. Banknote fee increases from ISK 239 to ISK 245. Notification and payment fees are reduced from 114 kr. for 80 kr.
Why are the distribution and consumption of electricity being paid for separately?
- This is being done in compliance with the Electricity Act of 1 January 2006, which liberalised the sale of electricity. Since the distribution of electricity is exclusively licensed, consumers are automatically registered as customers with the distribution utility connected to their municipality.
- On the other hand, customers are free to select the sale entity of their choice. Comparisons of electricity prices for households can be found on the Iceland Energy Agency (Orkusetur) website.