Quality policy
Veitur Utilities’ quality strategy aims at meeting customers’ demands by providing products and services in effective and safe manner.
The basis of Veitur Utilities’ operations is continuous improvements, process flows and Life Cycle Thinking (LCT). LCT ensures considerations of customer experience, information, safety, lifetime efficiency, ecological footprint and disposal.
Veitur emphasis on:
- value-added services
- professional project management
- efficient maintenance and asset management
- document and information management
- use of technology to increase value and efficiency
- safe tap water
The quality policy is built around prioritising Veitur Utilities’ values and corporate strategy and is presented in accordance with owners’ strategy.
Measured by:
* Customer satisfaction Veitur (strategic focus)
* Other measures of Veitur overall strategy
* Conducting internal and external audits to confirm the effectiveness of the quality management system
[Policy reviewed at board meeting 10.6.2025]